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FAQ's


Hatchlift Kit FAQ's

Yes, Preheat the plate attachment area of the door with a hair dryer, etc., before installing the mounting plate. After installing the plate, keep the baggage compartment at 50 degrees or warmer for a minimum of 48 hours before putting the Hatchlift in service.

We recommend setting the initial door height from 140 to 160 degrees. After installation, you can always raise or lower the door position by adjusting the ball stud's location on the curve bracket.

It is very difficult to remove the mounting plate after installing. We recommend adding a second plate where needed. You can order the HLK-PLATE REPAIR kit for the second plate.

Wood shim blocks are included with the kit. They are the correct size for the right-angle bracket. Pre-drill holes before installing with the screws provided in the kit. Make sure you do not penetrate the outside wall of the RV!

Disconnecting the springs can reduce the stress load placed on the door from the force of the spring and may also extend the life of the spring. Store in an upright position with the rod end pointing down.

Bedlift Kit FAQ's

Bedlift gas springs are under pressure and cannot be compressed manually. The mattress and all bedding must be in place to properly operate the lifting ability of the spring.

After installation, the bedlift will not close unless the mattress and all bedding is in place.

Make sure you ordered the correct size Bedlift Kit.  The correct size will include the proper gas spring needed.

Other trouble-shooting ideas to consider:

    - When the Bedlift Kit was installed, was the vertical measurement from the floor to the bottom of the bed 39"?

    - Ensure the mattress and all bedding are in place before trying to operate the Bedlift.

    - Have you tried adjusting the Bedlift per the instructions?

After verifying the installation is correct and the bed still will not close, contact us at info@hatchlift.com. Please include a picture of the installation, size and configuration of the bed and we will try and troubleshoot the problem.

In most cases these are not structural and can be notched to accomodate the gas spring. If  you are not sure, contact the manufacturer.

Depending on the size of the radius and the depth of the compartment, you may need to order a smaller size kit for the application. For assistance, please contact us at info@hatchlift.com

Email us at info@hatchlift.com  with your order number and the size you need. We will send the correct gas springs at no charge. Please include your shipping information. After you have completed the installation, return the incorrect gas springs to: Hatchlift Products, 36 Road 6332, Kirtland, NM  87417.

Gas Spring FAQ's

Disconnecting any gas spring can reduce the stress load placed on the surface it is supporting and may also extend the life of the spring. Store in an upright position with the rod end pointing down.